Hoyleton CAREs About Our Clients and Team

By Stephanie Seaton, Director of Project Implementation

In 2017, we began implementing the CARE model, a comprehensive practice model that guides everything we do at Hoyleton. We are one of only 50 agencies nationally, and the only one serving youth in southern Illinois, that follows this model. It guides how we interact with the people we serve in the community and also our own goals and values and how we treat each other internally. It shapes every facet of our organization’s culture.

What is the CARE model?

The CARE model was developed at Cornell University and is rooted in six core principles:
Developmentally focused
Family involved
Relationship based
Competence centered
Trauma informed
Ecologically oriented

Why CARE works

These principles have been applied agency-wide since the CARE model’s adoption, particularly when interacting with our youth, many of whom have a history of trauma, CARE has shifted how we think about disruptive youth by changing the conversation from “What is wrong with them?” to “What has happened to them?” It shifts from the behavior to the story behind the behavior, which allows for more focused conversation instead of reactionary measures. It can be easy to take certain behaviors personally, but recognizing that it’s coming from a place of trauma response not only makes conversations possible but humanizes clients in meaningful ways.

CARE has also given our organization a common language to speak with clients and each other. Our staff has a wide range of education levels in terms of social work, psychology, therapy and other backgrounds. What may seem like common language to one of those groups may be new to another because of its clinical nature. CARE helps keep conversations consistent and understandable for all people involved because it gives us a shared vocabulary rooted in understanding and trauma care.

CARE at Hoyleton

What’s amazing about the CARE model is that it spills into the overall work/life relationship of our team as well. Thinking in terms of events that influence behavior instead of behavior itself helps team members have more grace with one another. It helps us remember small gestures go a long way to show care and encourages us to think about what little things we can do for one another. People forget how embedded the CARE model is in our culture because of how second nature its principles come to us.

This is what a good practice model does: it embeds itself. It becomes so much a part of the culture that CARE becomes the norm. CARE and its principles are so powerful because it strengthens the possibility for empathy. This is what Hoyleton is all about when it comes to our interactions with clients and each other.

Learn more about our approach to CARE by visiting our approach page.

Hoyleton | Why Diversity is So Important

Why Diversity is So Important for Our Team and Clients

The definition of Diversity is the range of human differences, including but not limited to race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, one’s religious or ethical values, national origin, and political beliefs.

Sit and think about that for a minute.

Let me begin by stating that this blog is not a blog to start a debate on any of the topics listed above. However, this is a blog to educate you how Hoyleton has the capability to serve ALL people, no matter the range of human differences because of our own unique differences because of the people we employ. 

As this new week began at Hoyleton, we were lucky to have a new staff orientation. On weeks like these, we get to meet our new family members that will join our specific areas of service within our family and community. Each of them are unique and have different backgrounds, experiences, education, and social understandings. Some of them are starting their first job. Some are beginning a second career in life. And some are just glad that in the age of COVID we are hiring and they can support their families. Our new family may also be single parents with master degrees in social work or a young adult that is starting their first job as a youth counselor at the Hoyleton campus. Some are joining us to see how we operate the CARE model compared to their previous organization. No matter why they have chosen Hoyleton, we are glad they are here. 

Each and every one of them brings a new and unique perspective to the departments that they will serve. They bring a history of personal experiences, cultures, beliefs, and values, which has molded them to be who they are today and how they will serve our clients. 

The uniqueness of each of us at Hoyleton is what makes this serving the community we live in, support, and serve even better. 

Here is what we asked our employees during our annual employee survey and why we know they love and seek to work at Hoyleton.

“What do you like most about working here?” 

The number one answer was the mission and the people we serve.

81% Responded with the Mission and the People we Serve

The mission is what we do and the people are who we are and who we serve. And to have 81 percent of the organization stand behind the mission tells the real story at Hoyleton. This response is very clear because at no time does one area or one department get singled out to carry what the agency does as a whole but the WHOLE agency does it all.

The second highest response to the question was working with their co-workers. This response promotes the family feeling you get when you join the Hoyleton family. While salary, benefits, and even flexibility were choices for the survey, the top two responses support the purpose and the history of CARE, which was created and taught by Cornell University, that we give and that the employees support that as well.

If you are ready to join Hoyleton and start a new career you can join our diverse staff by clicking hoyleton.org/careers. We know that you will be a great addition to our family and we look forward to you joining us.